At Parshav Realtors, we aim to maintain transparency in all property enquiries, bookings, registrations, and transactions. This Refund & Cancellation Policy explains the general terms applicable to cancellations and refunds relating to enquiries, registrations, bookings, and other property-related transactions facilitated through our website or services.
Any booking, registration, application, or payment made in connection with a property or real estate project shall be subject to the specific terms and conditions applicable to that project.
The refund and cancellation terms mentioned in the relevant:
Booking form
Application form
Allotment letter
Payment plan
Agreement
Project-specific terms and conditions
Other transaction documents
shall prevail in case of any inconsistency with this general policy.
A customer wishing to cancel a booking, registration, application, or transaction should submit a written cancellation request to Parshav Realtors.
The cancellation request may be submitted through the official contact details provided below.
The request should include relevant transaction details so that the request can be verified and processed.
Eligibility for a refund depends on the nature of the payment, the applicable project terms, the stage of the transaction, and the terms agreed upon at the time of booking or registration.
Where a refund is applicable, the refundable amount will be determined after considering:
Applicable cancellation charges
Administrative or processing charges
Deductions specified in the booking/application documents
Amounts payable to the concerned developer/project
Applicable taxes or statutory deductions, where applicable
Any other deductions permitted under the applicable agreement or law
Where a registration or application amount is specifically stated as refundable, the refund shall be processed in accordance with the terms and conditions applicable to the relevant project or scheme.
A registration or application amount stated as non-refundable shall not be refundable except where otherwise required by the applicable agreement or law.
If a customer cancels a property booking after confirmation, any refund shall be subject to the cancellation terms contained in the applicable booking documents and project-specific terms.
Cancellation charges or other deductions may apply depending on the stage of the transaction and the applicable terms.
Where a refund is approved, Parshav Realtors will initiate the refund process after verification of the cancellation request and completion of the necessary formalities.
Refunds may be processed through the original payment method or another appropriate method, as applicable.
The time required for the refund to reflect in the customer’s account may depend on the payment method, banking institution, payment gateway, project developer, and completion of required documentation.
Certain payments may be non-refundable as specified in the applicable booking documents, project terms, or agreements.
Examples may include applicable administrative charges, processing charges, cancellation charges, or other amounts expressly identified as non-refundable.
For properties or projects developed, owned, or managed by third parties, the refund may be subject to the refund and cancellation policy of the concerned developer or project.
Parshav Realtors may assist the customer in communicating the cancellation request; however, the final refund amount and processing may be determined by the concerned developer or project entity in accordance with the applicable transaction documents.
If a payment is deducted from your bank account or payment method but the transaction is unsuccessful, the amount will generally be reversed or refunded by the relevant bank or payment gateway according to its applicable processing timelines.
If you believe that a duplicate payment has been made, please contact us with the relevant transaction details so that we can verify the payment.
Property prices, availability, specifications, amenities, payment plans, project schedules, and other project-related details may change from time to time.
Any cancellation or refund arising from a change in project terms shall be governed by the applicable booking documents, agreements, project policies, and applicable law.
Any deductions from a refundable amount will be made only where such deduction is permitted under the applicable transaction documents, project terms, or applicable law.
In case of any disagreement relating to cancellation or refund, the matter will first be reviewed based on the relevant booking/application documents and transaction records.
Customers may contact us to raise their concerns, and we will make reasonable efforts to resolve the matter amicably.
Nothing in this policy shall restrict any rights or remedies available to a customer under applicable law.
Parshav Realtors reserves the right to update or modify this Refund & Cancellation Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.